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5 Tips to Increase Productivity at Work

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It’s not really easy to convince our boss to give us a promotion and a raise if we’re not being productive at work, right? So before you ask for a raise, why not work on improving your productivity first? Here are some tips that can help: Don’t skip breakfast. Pushing yourself to be more productive […] Continue Reading →


8 Tips to Building That Perfect Auto Attendant

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The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an auto attendant is just another answering machine service and that’s why they don’t put much thought into setting one up. They’re quite wrong, though. This system represents your company, and […] Continue Reading →


Creating On Hold Messages that Convert

No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call straight away. Every company knows this. Fortunately, there are things you can do to enhance your caller’s experience and that is, by using a proper phone on hold message. An […] Continue Reading →


How to Maximise Inbound Call Sales

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As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful truth is that the people you reach out to are often annoyed by your call; they’d rather be doing something else. But an inbound call is a more valuable opportunity. […] Continue Reading →



How Do You Deliver Outstanding Customer Service?

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You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a testimonial about how someone had a horrible experience with the company’s customer service or product. At the same time, many customers have stayed loyal to a brand even if they […] Continue Reading →


Fantastic Customer Service is a Culture, Not a Procedure!

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Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s customer service departments seem to think so, and so do some small business owners who deal with their customers directly. But the truth is that proper customer service isn’t really […] Continue Reading →