Some may think that the store music you play isn’t important, but this is not true at all. The music you play affects your customers—and your bottom line. In many grocery and retail stores, quite a few owners spend a lot of time and effort to arrange their products in specific ways to help boost […] Continue Reading →
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Creating On Hold Messages That Cater to Specific Industries
Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold message you may want to customise your on hold message to better suit the industry you belong to. Each type of industry tends to have different types of callers, and […] Continue Reading →
The Dangers of Silence On Hold
What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence on the line. Pretty soon, your thoughts begin to wander and you start wondering. Are you still connected? Is anyone even trying to connect me to the person I’m supposed […] Continue Reading →
Leading Strategies to Reduce the Average Time Your Callers Are On Hold
Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing good service is to not put your customers on hold for too long. Nowadays, in an era of fast web page load times, having to wait over the phone can […] Continue Reading →
How Does Music Empower The Senses of Shoppers?
If you’re running a retail store, grocery store, or restaurant, one quick way to empower your shoppers and increase sales is by playing the right music. We all know on an instinctive level that music is a powerful tool that can influence moods and decisions, and various studies and surveys have confirmed this—you have to […] Continue Reading →
Raise Customer Happiness and Increase Sales with In Store Music
Music has always been part of our lives. We have lullabies and party music, background music for work and reading, and music in films and TV shows. Music connects to us in emotional ways, and it’s this connection that makes it a valuable tool for retail stores. Music can make us happy, and so we […] Continue Reading →
Five Elements of Advertising Scripts That Create Conversions
In TV advertisements, the script is one of the most crucial factors that can help it become memorable and compelling. That’s especially true for radio commercials, since there aren’t any visual images to emphasize your point. You’re given a limited time to reach out to people – so your job is pretty much cut out […] Continue Reading →
5 Tips to Increase Productivity at Work
It’s not really easy to convince our boss to give us a promotion and a raise if we’re not being productive at work, right? So before you ask for a raise, why not work on improving your productivity first? Here are some tips that can help: Don’t skip breakfast. Pushing yourself to be more productive […] Continue Reading →
8 Tips to Building That Perfect Auto Attendant
The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an auto attendant is just another answering machine service and that’s why they don’t put much thought into setting one up. They’re quite wrong, though. This system represents your company, and […] Continue Reading →
Creating On Hold Messages that Convert
No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call straight away. Every company knows this. Fortunately, there are things you can do to enhance your caller’s experience and that is, by using a proper phone on hold message. An […] Continue Reading →