Category: Interactive Voice Response
Do Call Back Options Improve the Customer Experience
Many companies are always looking for ways to improve the experience when it comes to customer service. One way to do this is by offering ...
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The Essential Elements to Professional After Hours Recordings
Whether your business is open for only a certain number of hours on a few days a week or 24 hours a day, seven days ...
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8 Tips to Building That Perfect Auto Attendant
The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an ...
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3 Pillars of Marketing Defined
3 Pillars of Marketing Defined – Make Customers’ Lives Easier, Lower Risk, and Increase Your Competitive Advantage Marketing is about convincing people that they should choose ...
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How To Write A Practical Phone Menu Script
An IVR system can be a gamble because you are not providing what the customer wants—a person to talk to, someone who is empathetic and ...
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IVR: Helping Businesses Grow
The technology of the IVR or “Interactive Voice Response” involves computers that interact with callers using DTMF tone input through phone keypads. The IVR technology ...
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