Category: Phone Customer Service
Do Call Back Options Improve the Customer Experience
Many companies are always looking for ways to improve the experience when it comes to customer service. One way to do this is by offering ...
December 5, 2022
READ MORE
Top Questions to Ask your On Hold Message Supplier
Telephone on hold messages are a must for most businesses these days. Not only do these services allow you to capture current and potential customers ...
August 15, 2022
READ MORE
The Essential Elements to Professional After Hours Recordings
Whether your business is open for only a certain number of hours on a few days a week or 24 hours a day, seven days ...
August 26, 2021
READ MORE
The Essential Guide to Building a Customer Service Strategy
Top-notch customer service is essential for any business. Without an excellent customer service strategy, any business can go under. If you are a business owner, ...
May 21, 2021
READ MORE
Can Voice Powered Search Strategies Be Applied to Your Business Phone System?
In 2011, the game in customer service changed considerably. It was apparent that businesses would soon adopt artificial intelligence in their systems, and they were ...
February 18, 2020
READ MORE
How to Handle Extended Telephone On Hold Wait Times
When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able ...
July 7, 2019
READ MORE
How to Maximise Inbound Call Sales
As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful ...
October 18, 2016
READ MORE
4 Clear Signs of Customer Dissatisfaction
For any business, it’s often much more important to hang on to existing customers than to find new customers. According to various studies, your chances ...
August 10, 2016
READ MORE
How Do You Deliver Outstanding Customer Service?
You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a ...
June 16, 2016
READ MORE
Fantastic Customer Service is a Culture, Not a Procedure!
Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s ...
April 21, 2016
READ MORE