Category: Phone Customer Service

List of customers in mobile tablet to call back from call centre.

Do Call Back Options Improve the Customer Experience

Many companies are always looking for ways to improve the experience when it comes to customer service. One way to do this is by offering ...
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Top Questions to Ask your On Hold Message Supplier

Telephone on hold messages are a must for most businesses these days. Not only do these services allow you to capture current and potential customers ...
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The Essential Elements to Professional After Hours Recordings

Whether your business is open for only a certain number of hours on a few days a week or 24 hours a day, seven days ...
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A male and female office worker reviewing a customer service strategy.

The Essential Guide to Building a Customer Service Strategy

Top-notch customer service is essential for any business. Without an excellent customer service strategy, any business can go under. If you are a business owner, ...
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Can Voice Powered Search Strategies Be Applied to Your Business Phone System?

In 2011, the game in customer service changed considerably. It was apparent that businesses would soon adopt artificial intelligence in their systems, and they were ...
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telephone waiting times

How to Handle Extended Telephone On Hold Wait Times

When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able ...
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How to Maximise Inbound Call Sales

How to Maximise Inbound Call Sales

As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful ...
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4 Clear Signs of Customer Dissatisfaction

4 Clear Signs of Customer Dissatisfaction

For any business, it’s often much more important to hang on to existing customers than to find new customers. According to various studies, your chances ...
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How Do You Deliver Outstanding Customer Service

How Do You Deliver Outstanding Customer Service?

You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a ...
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Fantastic Customer Service is a Culture, Not a Procedure

Fantastic Customer Service is a Culture, Not a Procedure!

Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s ...
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