Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold message you may want to customise your on hold message to better suit the industry you belong to. Each type of industry tends to have different types of callers, and […] Continue Reading →
What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence on the line. Pretty soon, your thoughts begin to wander and you start wondering. Are you still connected? Is anyone even trying to connect me to the person I’m supposed […] Continue Reading →
Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing good service is to not put your customers on hold for too long. Nowadays, in an era of fast web page load times, having to wait over the phone can […] Continue Reading →
No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call straight away. Every company knows this. Fortunately, there are things you can do to enhance your caller’s experience and that is, by using a proper phone on hold message. An […] Continue Reading →
As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful truth is that the people you reach out to are often annoyed by your call; they’d rather be doing something else. But an inbound call is a more valuable opportunity. […] Continue Reading →
For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you should expect that about 70% of all incoming calls will be put on hold. This represents a unique opportunity for you to advertise your hotel through your “on hold” message, […] Continue Reading →
When a customer calls your hotline, it’s likely if you’re running a busy operation that they’ll be put on hold at some point during their conversation with your customer support representative. In general, most companies are content to simply play some music that the caller will hear while being placed on hold. But research studies […] Continue Reading →
The holidays are sure to guarantee packed shops, crowded malls, and busy shopping lanes. As early as now, people are beginning their holiday shopping for holiday-themed products and services. However, a lot of people like to call up the companies of their preference to inquire about products or services or to order such items. This […] Continue Reading →
At any time of the year, many companies have a deluge of customers calling them in order to inquire about services and products. And not all customers can be accommodated at once, so it’s customary to have professional on hold messages to keep the customers on the line while they wait to be entertained. But […] Continue Reading →
Have you ever encountered some of those on-hold voice messages that seem to annoy you more than the fact that they are asking you to actually hold? We have all been annoyed at some point with these on-hold messages that we essentially wonder how we can make a “good” on-hold script to use for our […] Continue Reading →