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On Hold Message Service

Customised On Hold Messaging is one of the most accessible and effective marketing tools available today.  As it is the customer who must initiate contact, there is already a distinct advantage that will translate into sales.

Evolved Sound delivers industry leading Telephone On Hold Messages and On Hold Music services that help New Zealand businesses turn On Hold time into a powerful business strategy.

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Expert Scripting

Our experienced writers will create phone on hold messages that best communicate your unique  selling and value points. Your on hold message scripts will be formulated to suit your target demographic.

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Superior Voices

Your on hold messages  are recorded by our leading voice artists. Professionals who understand how to connect and relate to your valued callers.

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Precise Recordings

Your recordings will be mixedto our highest standards to ensure optimal clarity through all types of phones. Your callers will enjoy a consistent and quality sound throughout all your  contact points.

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Huge Music Library

Your on hold messages will be  professionally mixed with Licence Free music from our extensive library. This can result in significant savings, compared to playing your own music or the radio on hold.

We have total phone marketing solutions for New Zealand businesses currently running:

  • PABX / PBX multiple phone line systems.
  • Single landline phone systems.
  • Voice Over IP phones.
  • Phone systems networked across office sites locally, nationally or internationally.

After learning the unique selling points of your business, we will then use this information to craft powerful, persuasive messages that meet your precise needs.  These messages on hold will then be digitally recorded by our talented Voice Artists.

Our innovative Messages On Hold solutions keep our clients from having to pay licensing fees to regulatory or governing bodies, which can translate into remarkable savings, particularly if your business utilises multiple phone lines.

Once the recording is finished, it is then enhanced with complimentary music on hold, and loaded into one of our Digital On Hold Systems for reliable playback.  Our latest Digital On Hold players provide amazing clarity, as well as the flexibility of simple update options.  Once installed, we guarantee that our players will run flawlessly for many years to come.

Think of us as the AUDIO MARKETING ARM, providing continuous updates as your business changes along the way.

If you are currently working with another on hold message supplier, take a look around. You may like what you see and hear here.

To fully understand everything that we can do for your business, be sure to browse the “Telephone On Hold” section of this site.

Hear our Telephone On Hold Audio Demos

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  • Accomodation / Travel 00:00
  • Distribution / Wholesale 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Motoring / Mechanical 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

FAQ

All equipment and systems provided by Evolved Sound is carefully tested to ensure that it will meet all of the requirements of our clients.  These systems are fully digital with no moving parts, allowing for easy updating.  Look out for companies offering domestic technology that may run on a battery or be difficult to operate or update, while also missing critical features for long term reliability and excellent sound quality.

Yes…provided your phone system has the ability to place callers on hold, or has an audio device connected to it such as a mp3 player or radio.  If this is the case, then all Phone Message systems supplied by Evolved Sound will work with your existing phone system.  If you are running a VoIP (voice over IP)  phone system, we can also provide VoIP Messages On Hold in digital format without the need for equipment.

If your business is utilising a single line telephone instead of a PBX/PABX multi line phone system, you may still reap all of the benefits that come with phone message marketing by using one of our single line On Hold modules.  Please contact us for more information about this technology.

If you upgrade your phone system or move offices, you will still be able to use your telephone On Hold system as long as the new phone system is still On Hold compatible, and our equipment is re-connected as it previously was.

There are several factors to be considered when answering this question, as some businesses will determine that they need to update more than others.  Obviously, updating frequently has its advantages whether it’s monthly, quarterly, or a few times per year.

As a rule of thumb, if the services, staff or information relating to your business is constantly changing, then it would be advisable to update your Telephone On Hold message in accordance with these changes.  This will ensure that there is consistency amongst all communication avenues of your business.  Your callers will likely become bored if they are hearing the same message over and over again.  We recommend updating at least 2 to 3 times per year or more if the same callers are calling back and being placed on hold multiple times.

A typical Evolved Sound On Hold script consists of one A4 page, equalling 6 to 10 messages of 15 to 30 seconds each.  The finished recording typically runs for a total of 4 to 6 minutes.

Yes.  In the case of our digital Telephone On Hold equipment, once the messages have concluded, it will automatically loop back and start over from the beginning.  In the case of our On Hold Software system, the rotation can be adjusted to play randomly or in the priority of your choosing.

Regardless of how many callers are on hold at once, everyone will hear the same portion at the same time.  This is why we recommend that each message be limited to 15 or 30 seconds.  Should a caller be placed on hold during the middle portion of a given message, the next one will begin shortly.

We are aware that some Voice Over Internet Protocol (VOIP) and other advanced phone systems can have the caller hear the beginning of your recorded message each time they are placed on hold.  We believe that this is confirmation is not practical, as the caller will never hear the rest of your message, which can have a negative effect on callers placed on hold.

This depends on the technical capabilities of your phone system, although there are very few that can do so.  Should your phone system be capable of this multiple message strategy, Evolved Sound will be happy to help you implement it.

Please don’t hesitate to contact us if you still have further questions.

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