Custom 3CX On Hold Messages for New Zealand Businesses

Seamlessly integrating with 3CX phone systems, our fully managed on-hold messaging service is crafted to elevate caller experiences. Enhance your brand perception and achieve your marketing goals with a solution designed to meet your unique business needs.

Evolved Sound empowers businesses and IT professionals with tailored, high-quality on-hold messaging solutions. Whether you’re a 3CX customer, VoIP provider, IT reseller, or contractor, our services ensure an exceptional experience for your callers while adding value to your brand.

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Evolved Sound provides professional on hold messages for 3CX phone systems in New Zealand.

Key Benefits of Evolved Sound's 3CX Telephone On Hold Messages

At Evolved Sound, we craft 3CX on-hold messages that perfectly align with your brand identity. Our messages engage callers, provide answers to common questions, and inspire action—turning every hold moment into a valuable opportunity for your business.

Tailored On Hold

Custom messages that reflect your brand’s unique voice and values.

Seamless Integration

Designed specifically for 3CX phone systems with hassle-free setup.

Enhanced Experiences

Engage and inform callers with high-quality, professional on hold content.

Boost Marketing

Transform hold time into an opportunity to promote your services and offers.

Expert Management

Fully managed service ensures consistent quality and optimal performance.

Scalable Solutions

Perfect for businesses of any size, from startups to large enterprises.

VIEW EXAMPLES - 3CX ON HOLD PROGRAMMING
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Smart Strategies for 3CX On-Hold Music

  • Choose music that reflects your business’s tone and values, whether professional, upbeat, or relaxed.
  • Blend music with voiceovers that provide useful information, promotions, or company updates.
  • Opt for short loops or dynamic tracks that keep callers engaged without becoming repetitive.
  • Ensure full compliance by arranging correct licensing if playing commercially realeased music on hold or consider licence free options.
  • Balance the audio levels to ensure the music doesn't over power the voice over volume.
  • Avoid repetition fatigue by refreshing your 3CX on hold music and playlists periodically.
  • Use surveys or feedback tools to refine and improve your on-hold music strategies.

Proven Strategies for Optimizing Your 3CX On-Hold Program

  • Share timely and useful information, such as promotions, new services, or company updates, to keep callers informed.
  • Use studio quality recordings to ensure clarity and professionalism in both music and voiceovers.
  • Ensure your 3CX program sounds great across various phones and systems, including mobile and VoIP setups.
  • Add a personal touch by addressing common customer needs and concerns specific to your business.
  • Refresh content periodically to keep it current and prevent repetition fatigue for returning callers.
  • Gather caller feedback and track metrics like call retention rates to identify improvement areas.
  • Verify that your on-hold program integrates smoothly with your 3CX system for uninterrupted playback.

Create Impactful On Hold Messages for 3CX

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Listen to Industry-Specific 3CX On Hold Message Demos

Explore how our 3CX on-hold messages elevate the customer experience across various industries. Contact us today to start creating your custom solution!

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  • Accomodation / Travel 00:00
  • Distribution / Wholesale 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Motoring / Mechanical 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

FAQ - 3CX On Hold Messages

3CX on-hold messages are customised audio recordings played while callers are on hold. They can include music, announcements, and other engaging content designed to enhance the caller's experience.

On-hold messages help keep callers engaged, reduce perceived wait times, promote your services, and reinforce your brand identity.

Yes, 3CX systems allow for seamless integration of custom on-hold music and messaging, ensuring a smooth and professional caller experience.

You can include information about your products, services, special promotions, business hours, FAQs, or any updates relevant to your customers.

Regular updates (quarterly or seasonally) are recommended to keep the content fresh and relevant, especially during promotional periods or holidays.

Yes, but ensure that the music is properly licensed or royalty-free to avoid copyright issues.

You can upload messages through the 3CX management console by navigating to the "Music on Hold" section and selecting your preferred audio file.

To ensure a consistent caller experience these setting should be applied to all:

- queues
- parked calls
- conference calls
- calls placed on hold

3CX supports commonly used formats like WAV and MP3. Check the system's specifications for optimal settings.

To ensure a consistent caller experience these setting should be applied to all:

- queues
- parked calls
- conference calls
- calls placed on hold

Yes, 3CX allows you to assign specific on-hold messages to different call queues, tailoring the experience for various caller groups.

To ensure a consistent caller experience these setting should be applied to all:

- queues
- parked calls
- conference calls
- calls placed on hold


Yes! We offer a Reseller On Hold Partner program which can be used for 3CX vendors. This allows you to re-package our services as part of your own offerings. We also offer other Referral options if you don't want to be too involved with our direct services. As an Evolved Partner, you can access reliable, high-quality phone recording services than can build new revenue opportunities.

What they are saying about us...

"I found the system worked great for us. Customers can now enjoy learning about our business while on hold instead of hearing silence. We can also create our own messages to suit our needs for sales or special occasions. Very happy with the system and the efficient installation."
Amcal Pharmacies
"Thank you for the prompt service and quality product. The sound quality is fantastic and the ability to update our message on such a quick turn around time is great".
VicRoads
“Big thanks to Evolved Sound for setting up our on-hold messaging system. It’s great knowing we can give our customers important information and promotions before they’ve even spoken to a member of our team. The flexibility to change our on-hold message has been incredibly useful and we’re thoroughly impressed with the sound quality. The team are highly efficient in the installation of the system and in providing any assistance we’ve needed.”
Darren SmithHughes Limousines WA
"We have been using Evolved Sound for our on hold messages for some time now, and would recommend the service to anyone. The recordings are professional and the service we receive is fantastic"
Hume City Councils
"Your service is exceptional when we compare it to some of the others we have to cope with!"
Alphington Medical Centre
"This is brilliant. Please take some time to listen to this as it is spot on and super professional."
Edge Custom Media
"We purchased an on-hold system from Evolved Sound in December 2004 and despite being located in a different city found it quick and easy."
Maxima Group
"The system has been fine and reliable. In the long term, your product will be more cost effective compared to what we were running in the past through our previous supplier."
John Crane
"I would like to thank Evolved Sound for their professionalism and efficiency in assisting SPC Ardmona produce a new and greatly improved on-hold message. The new message now provides callers with up to date information about new products and general company information."
SPC Admona
"All is working fine since the on hold system was installed. Although we wouldn't lose too much business if callers hung up, the systems certainly helps them stay connected with us while on hold. The on hold system also gives us a chance to put relevant information forward which assists in pushing our corporate identity."
Northern Health
"We finally had the on hold music system connected by our phone people. It is now working very well and we may look at changing the music down the track too."
KCI Medical
"The MOH software has been great - we tried a CD player but then it died. We tried the radio but it kept drifting off the station. We had silence for ages but then customers didn't know if we'd hung up on them - not good customer service!"
Circuit Link International
"Easts was looking for an alternative to CD based messaging, by having flash based audio we haven't experienced any drop outs or need to change CDs. Just set and forget."
Eastern Leagues Club
"Thanks for great work in setting up our 'Messages on Hold' within the first 3 days we gained an extra sale, which has paid for the entire cost of the system you put in. The Evolved Sound 'Messages on hold has become an invaluable tool to let our customers know what additional services our company offers and the whole process from script writing to final installation was a breeze."
Technophobia
"Since we have been running the on hold system, we have received a lot of positive feedback from our staff. They have said using on hold is a great way to provide customers with information that they don't already know about. We found the order process to be very easy and overall we are very happy with the end result."
Agilent Technologies
"Since implementing our on hold system both members and non-members have commented favourably on what they now hear when on hold. It is a very practical and cheap way to promote our products and services. Evolved Sound were great with the scripting and ensured that all our requirements were met. The end product sounds spot on and gives us a great professional image."
Tax Payers Australia
"Although we don't put callers on hold too much, we do receive positive feedback. Callers have said it is good to have some relevant information to listen to while on hold rather than the local radio station. With that in mind, we know when they are placed on hold with the system supplied by Evolved Sound they will be looked after".
Choice Hotels Australasia
"We used the services and purchased on hold systems from Evolved Sound for numerous Government departments. It has been a very good company to work with. The production times have been to schedule and follow-ups were good too. Overall we have been significantly happy with the service and I would give the service a rating of 8 out of 10"
Multimedia Victoria
"Working with Evolved was great, we choose our voice over artist from the selection of recordings offered on the website. Evolved assisted us with the content of our recording offering insightful input into what makes a message work. The recording was done sooner than expected and we where happy with the review/ feedback process that evolved have in place. It gave us ample opportunity to fine tune the recording to suit our market. We valued our experience with Evolved and have no hesitation in recommending Evolved to others. GAMEHEAD will certainly be using evolved again in the future".
Gamehead
"Since purchasing an on hold software package we have enjoyed the flexibility to mix and match messages at a whim. When there are new promotions or new models arrive, we like the ability to quickly slot in the new recordings, without having to re-record everything again. The ability to provide separate content to different car divisions from one central server has been a very useful feature too."
Melbourne City Toyota
The following clients through sub-contract thank Evolved Sound - Transworld Group, uni Mitsubishi Pencil Co., Swift Freight International, Sheraton Hotels & Resorts, Radisson SAS Hotels & Resorts, Panasonic, Motor Harley-Davidson Cycles & Le Meridien.

evolve your business with tailored 3CX recordings

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Tel // 0508 101 055

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 Abraham Vantage Pty Ltd A.C.N. 131 066 781 trading as “Evolved Sound”

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