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Telephone On Hold Messages

Customised On Hold Messaging is one of the most accessible and effective marketing tools available today.

Evolved Sound delivers industry leading On Hold voice overs and Telephone On Hold solutions that help New Zealand businesses turn idle On Hold time into a powerful marketing powerhouse.

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Expert Scripting

Our experienced writers will create phone on hold messages that best communicate your unique selling and value points. Your on hold message scripts will be formulated for maximum engagement.

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Superior Voices

Your on hold recordings are recorded by our leading on hold voice overs artists. Professionals who understand how to connect and relate to your valued callers.

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Precise Recordings

Your on hold messages will be recorded to our highest standards – ensuring best clarity across varying phones systems. Your callers will enjoy a consistent and quality sound.

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Huge Music Library

Your message on hold recordings will be mixed with Licence Free music from our extensive library. This can result in significant savings, compared to playing your own music or the radio on hold.

Expert On Hold for all types of Phone Systems

After learning the unique selling points of your business, we will then use this information to craft powerful, persuasive messages that meet your precise needs. These messages on hold will then be digitally recorded by our talented onhold Voice Artists.

Our leading telephone on hold recordings keep our clients from having to pay licensing fees to regulatory such as OneMusic New Zealand, which can translate into remarkable savings, particularly when multiple phone lines.

We also have the capacity to supply commercially released On Hold Music, however additional licensing is required in these cases.

Once the recording is finished, it is then enhanced with complimentary hold music, and loaded into one of our Digital On Hold Systems for reliable playback.  Our latest on hold systems provide amazing playback clarity, as well as the flexibility of simple update options.  Once installed, we guarantee that our players will run flawlessly for many years to come.

Think of us as your own dedicated AUDIO MARKETING AGENCY. We can provide continuous updates as your business changes along the way.

If you are currently working with another on hold message company, take a look around. You may like what you see and hear here.

To fully understand everything that we can do for your business, be sure to browse the “Telephone On Hold” section of this site.

Listen to On Hold voice over samples...

  • Accomodation / Travel 00:00
  • Distribution / Wholesale 00:00
  • Manufacturing 00:00
  • Medical / Health 00:00
  • Motoring / Mechanical 00:00
  • Retail / Supplier 00:00
  • Trades / Building 00:00
  • Transport / Logistics 00:00

FAQ - on hold messages

All equipment and systems provided by Evolved Sound is carefully tested to ensure that it will meet all of the requirements of our clients.  These systems are fully digital with no moving parts, allowing for easy updating. Look out for companies offering domestic technology that may run on a battery or be difficult to operate or update, while also missing critical features for long term reliability, online updates and excellent sound quality.

Yes…provided your phone system has the ability to place callers on hold, or has an existing audio device connected to it such as a mp3 player or radio. If this is the case, then all Phone On Hold Message systems supplied by Evolved Sound will work with your existing phone system. If you are running a VoIP (voice over IP)  phone system, we can also provide VoIP Messages On Hold in digital format without the need for equipment.

If your business is utilising a single line telephone instead of a PBX/PABX multi line phone system, you may still reap all of the benefits that come with phone message marketing by using one of our single line On Hold modules.  Please contact us for more details.

If you upgrade your phone system or move offices, you will still be able to use your telephone On Hold system as long as the new phone system is still On Hold compatible, and our equipment is re-connected as it previously was.

There are several factors to be considered when answering this question, as some businesses will determine that they need to update more than others.  Obviously, updating frequently has its advantages whether it’s monthly, quarterly, or a few times per year.

As a rule of thumb, if the services, staff or information relating to your business is constantly changing, then it would be advisable to update your Telephone On Hold messages in accordance with these changes.  This will ensure that there is consistency amongst all communication avenues of your business.  Your callers will likely become bored if they are hearing the same message over and over again.  We recommend updating at least 2 to 3 times per year or more if the same callers are calling back and being placed on hold more frequently.

A typical Evolved Sound On Hold script consists of one A4 page, equaling 6 to 10 messages averaging 15 to 30 seconds each.  The finished recording typically runs for a total of 4 to 6 minutes. Many clients have longer than this, which is often encouraged to reduce repetition of information further.

Yes.  In the case of our digital Telephone On Hold equipment, once the messages have concluded, it will automatically loop back and start over from the beginning.  For clients running our Network On Hold System, the rotation can be adjusted more dynamically. For example have some messages heard more often to callers or only between certain dates or times.

Regardless of how many callers are on hold at once, typically everyone will hear the same place with your script at the same time.  This is why we recommend that each message be limited to 15 or 30 seconds.  Should a caller be placed on hold during the middle portion of a given message, the next one isn’t too far away.

We are aware that some Voice Over Internet Protocol (VOIP) and other phone systems can only have the caller hear the beginning of your recorded message each time they are placed on hold. This is not ideal, as the caller will never hear the rest of your message for short hold times. This often results in a negative effect for callers placed on hold, particularly when repetitively replaced on hold.

This depends on the technical capabilities of your phone system, although there are very few that can . Should your phone system be capable of this multiple message strategy, Evolved Sound will be happy to help you implement it.

Please don’t hesitate to contact us if you still have further questions.

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