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Don’t Forget Your Precious Business Values

All business entrepreneurs can relate their efforts to the long-term passion of launching a startup. You might feel you’re at the top of the world …

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telephone waiting times

How to Handle Extended Telephone On Hold Wait Times

When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …

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How Telephone Hold Messages Can Raise the Caller Experience

Whenever someone calls your business, the ideal scenario is to have a real person answer as quickly as possible. It is not always going to …

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Curating Retail Store Playlists

Curating Retail Store Playlists

It’s long been established that music plays a large part in enhancing the retail store shopping experience. But that just leads to one crucial question: …

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People Are More Receptive to What They Hear than See in Your Store

People Are More Receptive to What They Hear than See in Your Store

Some may think that the store music you play isn’t important, but this is not true at all. The music you play affects your customers—and …

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Creating On Hold Messages That Cater to Specific Industries

Creating On Hold Messages That Cater to Specific Industries

Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold …

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The Dangers of Silence On Hold

The Dangers of Silence On Hold

What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence …

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Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing …

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