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The Value in Professional On Hold Messages Compared to Recording Yourself
Introduction: What if we tell you that ordinary phone recordings can potentially make you lose up to 90% of your callers? On the other hand, …
Setting the Perfect Retail Background Music for your Customer’s Mood
Music is everywhere. You can hear it at home, at public parks, on the road, and much more within shopping malls, stores, and other establishments. …
Can Voice Powered Search Strategies Be Applied to Your Business Phone System?
In 2011, the game in customer service changed considerably. It was apparent that businesses would soon adopt artificial intelligence in their systems, and they were …
How to Use Humour in Your On hold Messages for Maximum Engagement
Humour is an active ingredient to spice up life. It provides stress relief, diffuses anger and conflict, triggers the release of endorphins, and helps you …
Don’t Forget Your Precious Business Values
All business entrepreneurs can relate their efforts to the long-term passion of launching a startup. You might feel you’re at the top of the world …
How to Handle Extended Telephone On Hold Wait Times
When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …
How Telephone Hold Messages Can Raise the Caller Experience
Whenever someone calls your business, the ideal scenario is to have a real person answer as quickly as possible. It is not always going to …
Curating Retail Store Playlists
It’s long been established that music plays a large part in enhancing the retail store shopping experience. But that just leads to one crucial question: …
