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Interior of a mens fashion shop.

How to Create an Amazing Music Experience for your Shoppers

It can feel ominous and uncomfortable when people go into stores without any sounds or music. Due to this, many businesses will add in store …

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Picture of a vet providing care to a cat.

Vet Clinic On Hold Messages: How to Engage & Relax Callers

No one likes to be put on hold. It’s one of the single most annoying experiences that you can have over the phone. Even if …

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The Value in Professional On Hold Messages Compared to Recording Yourself

Introduction: What if we tell you that ordinary phone recordings can potentially make you lose up to 90% of your callers? On the other hand, …

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A modern shopping mall where the customer experience can be improved with the right music.

Setting the Perfect Retail Background Music for your Customer’s Mood

Music is everywhere. You can hear it at home, at public parks, on the road, and much more within shopping malls, stores, and other establishments. …

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Can Voice Powered Search Strategies Be Applied to Your Business Phone System?

In 2011, the game in customer service changed considerably. It was apparent that businesses would soon adopt artificial intelligence in their systems, and they were …

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Add humuor to improve the calling wait experience.

How to Use Humour in Your On hold Messages for Maximum Engagement

Humour is an active ingredient to spice up life. It provides stress relief, diffuses anger and conflict, triggers the release of endorphins, and helps you …

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Don’t Forget Your Precious Business Values

All business entrepreneurs can relate their efforts to the long-term passion of launching a startup. You might feel you’re at the top of the world …

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telephone waiting times

How to Handle Extended Telephone On Hold Wait Times

When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …

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