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How to Handle Extended Telephone On Hold Wait Times
When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …
How Telephone Hold Messages Can Raise the Caller Experience
Whenever someone calls your business, the ideal scenario is to have a real person answer as quickly as possible. It is not always going to …
Curating Retail Store Playlists
It’s long been established that music plays a large part in enhancing the retail store shopping experience. But that just leads to one crucial question: …
People Are More Receptive to What They Hear than See in Your Store
Some may think that the store music you play isn’t important, but this is not true at all. The music you play affects your customers—and …
Creating On Hold Messages That Cater to Specific Industries
Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold …
The Dangers of Silence On Hold
What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence …
Leading Strategies to Reduce the Average Time Your Callers Are On Hold
Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing …
How Does Music Empower The Senses of Shoppers?
If you’re running a retail store, grocery store, or restaurant, one quick way to empower your shoppers and increase sales is by playing the right …
