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The Dangers of Silence On Hold

The Dangers of Silence On Hold

What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence …

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Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing …

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How Does Music Empower The Senses of Shoppers

How Does Music Empower The Senses of Shoppers?

If you’re running a retail store, grocery store, or restaurant, one quick way to empower your shoppers and increase sales is by playing the right …

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Raise Customer Happiness and Increase Sales with In Store Music

Raise Customer Happiness and Increase Sales with In Store Music

Music has always been part of our lives. We have lullabies and party music, background music for work and reading, and music in films and …

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Five Elements of Advertising Scripts That Create Conversions

Five Elements of Advertising Scripts That Create Conversions

In TV advertisements, the script is one of the most crucial factors that can help it become memorable and compelling. That’s especially true for radio …

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5 Tips to Increase Productivity at Work

5 Tips to Increase Productivity at Work

It’s not really easy to convince our boss to give us a promotion and a raise if we’re not being productive at work, right? So …

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8 Tips to Building That Perfect Auto Attendant

8 Tips to Building That Perfect Auto Attendant

The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an …

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Creating On Hold Messages that Convert

Creating On Hold Messages that Convert

No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call …

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