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8 Tips to Building That Perfect Auto Attendant

8 Tips to Building That Perfect Auto Attendant

The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an …

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Creating On Hold Messages that Convert

Creating On Hold Messages that Convert

No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call …

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How to Maximise Inbound Call Sales

How to Maximise Inbound Call Sales

As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful …

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4 Clear Signs of Customer Dissatisfaction

4 Clear Signs of Customer Dissatisfaction

For any business, it’s often much more important to hang on to existing customers than to find new customers. According to various studies, your chances …

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How Do You Deliver Outstanding Customer Service

How Do You Deliver Outstanding Customer Service?

You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a …

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Fantastic Customer Service is a Culture, Not a Procedure

Fantastic Customer Service is a Culture, Not a Procedure!

Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s …

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Fundamental Marketing Principles Which Have Stood the Test of Time

Fundamental Marketing Principles Which Have Stood the Test of Time

Over the years, you may have noticed the changes in the way you play your favorite sport. You may have started with just playing hoops …

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Points to Include in a Hotel’s Phone On Hold Message

Points to Include in a Hotel’s Phone “On Hold” Message

For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you …

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