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How to Maximise Inbound Call Sales
As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful …
4 Clear Signs of Customer Dissatisfaction
For any business, it’s often much more important to hang on to existing customers than to find new customers. According to various studies, your chances …
How Do You Deliver Outstanding Customer Service?
You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a …
Fantastic Customer Service is a Culture, Not a Procedure!
Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s …
Fundamental Marketing Principles Which Have Stood the Test of Time
Over the years, you may have noticed the changes in the way you play your favorite sport. You may have started with just playing hoops …
Points to Include in a Hotel’s Phone “On Hold” Message
For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you …
Is Your Voicemail Discouraging Customers?
Any business expert will tell you that it’s always best to have a real person answering the phone when someone calls. However, there are plenty …
Solid Ingredients to Build Customer Loyalty
We don’t have to explain why building customer loyalty is so crucial to success in any business. When you have loyal customers, you don’t need …
