Professional Telephone On Hold Messages

All equipment and systems provided by Evolved Sound is carefully tested to ensure that it will meet all of the requirements of our clients.  These systems are fully digital with no moving parts, allowing for easy updating. Look out for companies offering domestic technology that may run on a battery or be difficult to operate or update, while also missing critical features for long term reliability, online updates and excellent sound quality.

Yes…provided your phone system has the ability to place callers on hold, or has an existing audio device connected to it such as a mp3 player or radio – we can help! If this is the case, then all Phone On Hold Message systems supplied by Evolved Sound will work with your existing phone system. If you are running a VoIP (voice over IP)  phone system, we can also provide VoIP Messages On Hold in digital format without the need for equipment.

We have proven On Hold VoIP solutions for virtually every hosted  and cloud phone system. In many cases we can offer scheduled on hold programming, unique music blending and remote studio loading. This presents greater marketing and caller  experience benefits.

Evolved Sound can supply full on hold message and on hold music management by connecting our direct cloud integrations for 2Talk, 3CX, 8×8, All in 1 Communications, A One Communications, Asterix, Bicom Systems, Broadsoft, CISCO, CISCO, Broadworks, CUCM, Dialpad, Epygi, Five 9, Fortinet, FreePBX, FreeSWITCH, Fusion, Granstream, Genesys & Gensys Cloud, Kiwi VoIP, Microsoft Teams & Teams Phone, Mikipro, NICE CXone, Odoo VoIP, Optus Loop,Radicall,  RingCentral, Spark Cloud, Telstra TIPT, UFONE, VoIP HQ, Voyager NZ, Vodia, Yealink, Yeastar, Zendesk and Zoom phone systems.

For on premise PBX phone systems we can supply our Network On Hold System which presents many programming, remote management and sound improvement benefits compared to connecting regular on hold systems or loading on hold files internally. Our on premise PBX on hold capabilities includes Aristel, Avaya, Ericsson-LG, iPECS Phone System, Mitel, NEC, Panasonic and Fanvil phone systems.

There are several factors to be considered when answering this question, as some businesses will determine that they need to update more than others.  Obviously, updating frequently has its advantages whether it’s monthly, quarterly, or a few times per year.

As a rule of thumb, if the services, staff or information relating to your business is constantly changing, then it would be advisable to update your Telephone On Hold messages in accordance with these changes.  This will ensure that there is consistency amongst all communication avenues of your business.  Your callers will likely become bored if they are hearing the same message over and over again.  We recommend updating at least 2 to 3 times per year or more if the same callers are calling back and being placed on hold more frequently.

We offer a range of tailored on hold message packages designed to suit NZ businesses of all sizes and we can accommodate diverse marketing and updating requirements.

A typical Evolved Sound On Hold script consists of one A4 page, equaling 6 to 10 messages averaging 15 to 30 seconds each.  The finished recording typically runs for a total of 4 to 6 minutes. Many clients have longer than this, which is often encouraged to reduce repetition of information further.

Yes.  In the case of our digital Telephone On Hold equipment, once the messages have concluded, it will automatically loop back and start over from the beginning.  For clients running our Network On Hold System, the rotation can be adjusted more dynamically. For example have some messages heard more often to callers or only between certain dates or times.

Regardless of how many callers are on hold at once, typically everyone will hear the same place with your script at the same time.  This is why we recommend that each message be limited to 15 or 30 seconds.  Should a caller be placed on hold during the middle portion of a given message, the next one isn’t too far away.

We are aware that some Voice Over Internet Protocol (VOIP) and other phone systems can only have the caller hear the beginning of your recorded message each time they are placed on hold. This is not ideal, as the caller will never hear the rest of your message for short hold times. This often results in a negative effect for callers placed on hold, particularly when repetitively replaced on hold.

This depends on the technical capabilities of your phone system, although there are very few that can . Should your phone system be capable of this multiple message strategy, Evolved Sound will be happy to help you implement it.

Please don’t hesitate to contact us if you still have further questions.