Category: Interactive Voice Response

8 Tips to Building That Perfect Auto Attendant

8 Tips to Building That Perfect Auto Attendant

The auto attendant system enables the automatic transfer of callers to the proper department that can assist them. Some businesses seem to think that an …

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3 Pillars of Marketing Defined

3 Pillars of Marketing Defined

3 Pillars of Marketing Defined – Make Customers’ Lives Easier, Lower Risk, and Increase Your Competitive Advantage Marketing is about convincing people that they should choose …

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How To Write A Practical Phone Menu Script

How To Write A Practical Phone Menu Script

An IVR system can be a gamble because you are not providing what the customer wants—a person to talk to, someone who is empathetic and …

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IVR Helping Businesses Grow

IVR: Helping Businesses Grow

The technology of the IVR or “Interactive Voice Response” involves computers that interact with callers using DTMF tone input through phone keypads. The IVR technology …

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