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AI Hold Assistants: Is Your Phone System Muting Your Brand?

The “Silent Thief” in Your Kiwi Phone System: Why AI “Hold Assistants” are Muting Your Brand in 2026 If you’re running a business in Aotearoa—whether ...
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Man shopping for leather shoes at a modern retail store, carefully inspecting a black shoe for fit and quality.

How to Create the Perfect Custom Store Radio Profile That Connects Your Customers to Your Brand

  The Power of a Custom Store Radio Profile A well-crafted in-store music profile does more than fill the silence—it sets the tone for your ...
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Blurry binary numbers overlayed onto an indoor shopping centre.

How to Leverage Dynamic Ads in On-Hold and In-Store Advertising

Dynamic ads have revolutionised customer engagement by allowing brands to deliver precise, targeted messaging that feels personal and relevant. Integrating dynamic ads into on-hold messaging ...
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Children playing on floating devices in a public aquatic leisure centre.

Leisure Centres – The Value in Creating a Custom Radio Experience

For decades, retailers have used in-store music to draw customers into their stores to look around and spend more. Music tailored to that particular retail ...
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Happy girl smiling while shopping in a supermarket.

Why Sound Reaches Front of Mind better than Visuals

Sound has an amazing advantage over visuals when it comes to grabbing attention and leaving an impression. This article will examine why audio marketing is ...
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Staff gathering around in an office to review their A/B on hold message campaign testing.

How to A/B Test On Hold Messages with Call to Actions

Get the edge on your competitors and ensure your on-hold messages resonate with customers by using these unique and compelling marketing tips for A/B testing. ...
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List of customers in mobile tablet to call back from call centre.

Do Call Back Options Improve the Customer Experience

Many companies are always looking for ways to improve the experience when it comes to customer service. One way to do this is by offering ...
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Top Questions to Ask your On Hold Message Supplier

Telephone on hold messages are a must for most businesses these days. Not only do these services allow you to capture current and potential customers ...
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