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Tips to Turn an Angry Customer into a Happy One

Tips to Turn an Angry Customer into a Happy One

No matter how great your company is, it is still very likely that you’ll come across a customer who’s dissatisfied with your product or service. ...
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How To Write A Practical Phone Menu Script

How To Write A Practical Phone Menu Script

An IVR system can be a gamble because you are not providing what the customer wants—a person to talk to, someone who is empathetic and ...
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Maximising Outreach for the Holidays with Powerful Phone On Hold Messages

Maximising Outreach for the Holidays with Powerful Phone On Hold Messages

The holidays are sure to guarantee packed shops, crowded malls, and busy shopping lanes. As early as now, people are beginning their holiday shopping for ...
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Ways Professional on Hold Messages Help Improve Your Image

Ways Professional on Hold Messages Help Improve Your Image

At any time of the year, many companies have a deluge of customers calling them in order to inquire about services and products. And not ...
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The Right Words for Your On-Hold Script

The Right Words for Your On-Hold Script

Have you ever encountered some of those on-hold voice messages that seem to annoy you more than the fact that they are asking you to ...
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How frequently should I update my phone on hold messages

How frequently should I update my phone on hold messages?

It depends on your business industry, type of callers and marketing plan whether to change it or not. Some organisation use the same phone message ...
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Phone Messages On Hold Keep Your Customers Happy

Phone Messages On Hold Keep Your Customers Happy

In today’s technological business environment, being put on hold as an incoming telephone caller can be time-consuming and frustrating. No one likes to wait for ...
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Personlised Phone Hold Messages Vs. Silence or Music

Personlised Phone Hold Messages Vs. Silence or Music

Customised advertising on hold messages are significantly better for busy businesses than music or silence while a customer is waiting on hold, and phone messages ...
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