Category: Phone Message On Hold
How to Use Humour in Your On hold Messages for Maximum Engagement
Humour is an active ingredient to spice up life. It provides stress relief, diffuses anger and conflict, triggers the release of endorphins, and helps you …
How to Handle Extended Telephone On Hold Wait Times
When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …
How Telephone Hold Messages Can Raise the Caller Experience
Whenever someone calls your business, the ideal scenario is to have a real person answer as quickly as possible. It is not always going to …
Creating On Hold Messages That Cater to Specific Industries
Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold …
The Dangers of Silence On Hold
What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence …
Leading Strategies to Reduce the Average Time Your Callers Are On Hold
Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing …
Creating On Hold Messages that Convert
No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call …
How to Maximise Inbound Call Sales
As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful …
Points to Include in a Hotel’s Phone “On Hold” Message
For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you …
Why You Should Reference Your Website on Telephone On Hold Messages
When a customer calls your hotline, it’s likely if you’re running a busy operation that they’ll be put on hold at some point during their …
