Category: Phone Message On Hold

telephone waiting times

How to Handle Extended Telephone On Hold Wait Times

When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …

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How Telephone Hold Messages Can Raise the Caller Experience

Whenever someone calls your business, the ideal scenario is to have a real person answer as quickly as possible. It is not always going to …

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Creating On Hold Messages That Cater to Specific Industries

Creating On Hold Messages That Cater to Specific Industries

Many businesses have taken the opportunity to engage more effectively with customers using their telephone on hold messages. However, instead of a generic on hold …

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The Dangers of Silence On Hold

The Dangers of Silence On Hold

What’s Wrong with Silence? Just imagine that you are calling a particular company, and then they put you on hold. While waiting, there’s just silence …

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Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Leading Strategies to Reduce the Average Time Your Callers Are On Hold

Read some Amazon reviews, and you may notice a trend involving customer service. Great customer service can help increase your ratings. And part of providing …

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Creating On Hold Messages that Convert

Creating On Hold Messages that Convert

No one likes to be put on hold, especially your customers. But it’s nearly impossible to always have someone readily available to answer each call …

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How to Maximise Inbound Call Sales

How to Maximise Inbound Call Sales

As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful …

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Points to Include in a Hotel’s Phone On Hold Message

Points to Include in a Hotel’s Phone “On Hold” Message

For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you …

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Why You Should Reference Your Website on Telephone On Hold Messages

Why You Should Reference Your Website on Telephone On Hold Messages

When a customer calls your hotline, it’s likely if you’re running a busy operation that they’ll be put on hold at some point during their …

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Maximising Outreach for the Holidays with Powerful Phone On Hold Messages

Maximising Outreach for the Holidays with Powerful Phone On Hold Messages

The holidays are sure to guarantee packed shops, crowded malls, and busy shopping lanes. As early as now, people are beginning their holiday shopping for …

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