Category: Phone Customer Service

telephone waiting times

How to Handle Extended Telephone On Hold Wait Times

When you’re running a business, one of the first things you’ll learn is the importance of taking care of your callers. You should be able …

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How to Maximise Inbound Call Sales

How to Maximise Inbound Call Sales

As any marketer knows, an outbound call (originating from the office to the potential customer) isn’t exactly a very effective way of marketing. The painful …

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4 Clear Signs of Customer Dissatisfaction

4 Clear Signs of Customer Dissatisfaction

For any business, it’s often much more important to hang on to existing customers than to find new customers. According to various studies, your chances …

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How Do You Deliver Outstanding Customer Service

How Do You Deliver Outstanding Customer Service?

You should never underestimate the importance of quality customer service. Many potential customers end up not buying a really good product because they’ve read a …

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Fantastic Customer Service is a Culture, Not a Procedure

Fantastic Customer Service is a Culture, Not a Procedure!

Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s …

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How to Train Your Staff for the Best Customer Service

How to Train Your Staff for the Best Customer Service

Believe it or not, customer service can save the day when other aspects of your company messes up. They can field complaints about products that …

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Top 5 Business Telephone Etiquette Tips

Top 5 Business Telephone Etiquette Tips

Talking over the telephone is still one of the most common ways to communicate these days. Perhaps it’s even more popular nowadays, especially since just …

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Tips to Turn an Angry Customer into a Happy One

Tips to Turn an Angry Customer into a Happy One

No matter how great your company is, it is still very likely that you’ll come across a customer who’s dissatisfied with your product or service. …

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First impressions count with business calls

First impressions count with business calls

In the high flying, business world of today, you only get one chance to make that golden first impression, especially with a new leads and …

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