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Fantastic Customer Service is a Culture, Not a Procedure!
Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s ...
April 21, 2016
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Fundamental Marketing Principles Which Have Stood the Test of Time
Over the years, you may have noticed the changes in the way you play your favorite sport. You may have started with just playing hoops ...
February 17, 2016
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Points to Include in a Hotel’s Phone “On Hold” Message
For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you ...
December 15, 2015
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Is Your Voicemail Discouraging Customers?
Any business expert will tell you that it’s always best to have a real person answering the phone when someone calls. However, there are plenty ...
October 19, 2015
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Solid Ingredients to Build Customer Loyalty
We don’t have to explain why building customer loyalty is so crucial to success in any business. When you have loyal customers, you don’t need ...
August 18, 2015
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Convert Your Phone On Hold Messages to Video for Greater Reach
If you already have an “on hold” message that’s more effective and useful than your standard irritating music, fantastic. At least you wised up and ...
June 19, 2015
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3 Pillars of Marketing Defined
3 Pillars of Marketing Defined – Make Customers’ Lives Easier, Lower Risk, and Increase Your Competitive Advantage Marketing is about convincing people that they should choose ...
April 22, 2015
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How to Train Your Staff for the Best Customer Service
Believe it or not, customer service can save the day when other aspects of your company messes up. They can field complaints about products that ...
February 26, 2015
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