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Fantastic Customer Service is a Culture, Not a Procedure

Fantastic Customer Service is a Culture, Not a Procedure!

Many people seem to think that there’s a step-by-step process for providing fantastic customer service. Quite a few managers who try to lead their company’s ...
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Fundamental Marketing Principles Which Have Stood the Test of Time

Fundamental Marketing Principles Which Have Stood the Test of Time

Over the years, you may have noticed the changes in the way you play your favorite sport. You may have started with just playing hoops ...
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Points to Include in a Hotel’s Phone On Hold Message

Points to Include in a Hotel’s Phone “On Hold” Message

For people who try to call hotels, it’s a very common experience to be placed on hold. In fact, if you’re running a hotel you ...
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Is Your Voicemail Discouraging Customers

Is Your Voicemail Discouraging Customers?

Any business expert will tell you that it’s always best to have a real person answering the phone when someone calls. However, there are plenty ...
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Solid Ingredients to Build Customer Loyalty

Solid Ingredients to Build Customer Loyalty

We don’t have to explain why building customer loyalty is so crucial to success in any business. When you have loyal customers, you don’t need ...
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Convert Your Phone On Hold Messages to Video for Greater Reach

Convert Your Phone On Hold Messages to Video for Greater Reach

If you already have an “on hold” message that’s more effective and useful than your standard irritating music, fantastic. At least you wised up and ...
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3 Pillars of Marketing Defined

3 Pillars of Marketing Defined

3 Pillars of Marketing Defined – Make Customers’ Lives Easier, Lower Risk, and Increase Your Competitive Advantage Marketing is about convincing people that they should choose ...
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How to Train Your Staff for the Best Customer Service

How to Train Your Staff for the Best Customer Service

Believe it or not, customer service can save the day when other aspects of your company messes up. They can field complaints about products that ...
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